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These terms set out how your account works on 99abc — what we expect from you, what you can expect from us, and how transactions through bKash, Rocket, and Upay are handled. Access to the platform depends on your local law and eligible regions, so read these terms before you open an account.
By creating an account on 99abc, you confirm that you have read these terms and agree to follow them. They form the basis of the relationship between you and us — covering everything from account registration and wallet activity to how disputes are handled. We reserve the right to update these terms when operational or regulatory changes require it. When we do, the revised version becomes visible in your account dashboard after login; continued use of the account after that point means you accept the updated terms. These terms do not override any applicable local law. Where your local law restricts or prohibits access to sports betting or casino games, those restrictions apply regardless of what these terms say. Transactions processed through bKash, Rocket, or Upay are subject to both these terms and the individual policies of those payment services — we cannot control delays or limits that originate on the payment provider's side. If a specific section of these terms conflicts with a separate agreement we have issued to you in writing, the written agreement takes precedence for that section only.
These terms apply specifically to your 99abc account and the services accessible through it. Not every action you take falls under the same rule — understanding the scope helps you know when to contact us and when to contact a third-party service directly.
Registration, login, account verification, password resets and suspension rules all fall inside these terms. We manage these directly and you can raise questions with our support team about any account-access issue.
Deposits and withdrawals processed through bKash, Rocket, or Upay are covered here for the steps we control — request submission, confirmation and credit to your account wallet. Payment provider processing rules sit outside our terms.
Game availability, sports markets, odds display and lobby content are part of our service and governed by these terms. We can adjust or remove content at any time without prior notice, subject to applicable rules.
Links to external sites, game studio platforms operated independently, and payment app interfaces fall outside these terms. We are not responsible for the terms, availability, or conduct of any third-party service you access from our platform.
These terms are not one-sided — they also set out what you can do. You have the right to review your transaction history at any time from within your account wallet section; every deposit and withdrawal request logged against your account is visible there. If personal details on your account are incorrect — your registered mobile number, for example — you can update them through the account settings page, subject to any verification steps shown at that point. Where you believe we have applied a term incorrectly to your account, you can raise a formal question through our support channel and we will review the record. You are also entitled to request a summary of how your account data is held; details on that process are in the trust section below. Closing your account is your choice — the steps to do that are shown inside the account settings area after login.
Your full deposit and withdrawal history is available inside the wallet section of your account. No request to support is needed — just log in and open the transaction log directly.
Name, mobile number and linked payment method can be updated via account settings. Verification steps shown on that page apply; follow the instructions displayed there.
If you believe a term has been applied incorrectly to your account, contact our support team with the relevant account detail. We will review the specific record and respond through the same channel.
You can close your account at any time. The closure steps are accessible from the account settings page after login; any remaining wallet balance is handled according to the withdrawal process shown there.
If you have a question about a specific clause, a transaction covered by these terms, or how they apply to your account, our support team handles policy questions directly. Use the contact path that works for your situation — all routes connect to the same team.
Open the live chat widget from any page on the site. This is the quickest route for account-specific questions about how a term applies to a recent transaction or account action.
Send a written query to our support email address shown in the account help section after login. Email works well for detailed policy questions where you want a written record of the response.
The help centre inside your account dashboard contains answers to the most common terms questions — covering wallet credits, account verification steps, and how closure requests are processed.
Your account data is held for as long as your account remains active and for any period required by applicable rules after closure. We do not share your personal details with third parties except where required to process a transaction — for example, passing your mobile number to bKash or Rocket to confirm a wallet transfer. Account security is your shared responsibility: keep your login credentials private and notify us immediately if you suspect unauthorised access. Requests to know what data we hold, or to correct inaccurate records, are handled through the support contact routes listed in the section above.
We keep your account records for the duration of account activity and any period required after closure under applicable rules. The current retention status is visible in the account settings section after login.
We use cookies to keep your session active and to remember account preferences across visits on your device. Cookie settings can be adjusted through your browser; disabling them may affect how certain account pages load.
Details shared when you use bKash, Rocket, or Upay are passed directly to those payment services to process your request. We do not store full payment credentials on our side beyond what is needed to display your transaction record.
When these terms change, the updated version is shown in your account dashboard after login. We do not guarantee notification by push or email — checking the dashboard after each login is the reliable way to stay current.
The questions below cover what we hear most often about how these terms work in practice — from account eligibility to what happens when terms change.
Access to 99abc depends on whether your location falls within an eligible region under your local law. These terms apply to all registered account holders; whether you are eligible to hold an account is a separate question governed by local law and the eligibility rules shown on the registration page.
The revised terms become visible in your account dashboard after login. Continued use of the account following an update means you accept the new version. If you do not accept a change, you should stop using the account and follow the closure steps in account settings.
Yes. Submit a written request through the support email shown in your account help section. We will confirm what data is held and how it is stored. The process and timeline for that response are shown in the help centre after login.
These terms cover the steps we control — request submission, wallet credit confirmation, and transaction records visible in your account. Processing rules, delays, or limits set by bKash, Rocket, or Upay sit within those providers' own terms and fall outside ours.
Contact our support team via live chat or email with your account detail and the specific action in question. We will review the relevant record and reply through the same contact route. Keep a note of the date and transaction reference if it relates to a wallet action.
Third-party services — including payment app interfaces for bKash, Rocket, and Upay, and any external links from our pages — operate under their own terms. We do not govern those services, and our terms do not extend to anything outside your 99abc account itself.